Terms of service

TERMS AND CONDITIONS

1. General
These Terms and Conditions govern the relationship between Yokiko EOOD (hereinafter "Merchant") and the users of the Protocol 13 website (hereinafter "Users").
By accessing and using the website, the User agrees to these Terms and Conditions.

2. Merchant Details
Company: Yokiko EOOD
UIC: 201463684
Registered address: 1A Kozhuh Planina St., Sofia, Bulgaria
Email: protocol.13.team@gmail.com
Phone: +359 878 878 807

3. Products
Protocol 13 offers dietary supplements designed to support sports performance and recovery.
The products are not medicinal and do not substitute a varied and balanced diet.

4. Prices and Payment
All prices are in EUR (€) and include VAT.
Payment method: Cash on Delivery.

5. Orders
An order is considered placed upon confirmation by the customer.
The Merchant reserves the right to refuse an order due to lack of availability or incorrect customer details.

6. Delivery
Deliveries are carried out via courier (Econt or Speedy).
Delivery time: 1–3 business days.
Shipping costs are borne by the customer unless otherwise stated.

7. Liability
The Merchant is not responsible for improper use of the products.

8. Intellectual Property
All materials on the website are the property of Protocol 13 and may not be used without permission.